MyAlice-With the helpdesk that controls everything in one place, you can streamline and customize eCommerce customer care.
Customer service is one of the most challenging jobs you’ll ever have! Customers will have hundreds of inquiries when you start an eCommerce site. It’s not simple to deal with.
To improve and manage the customer experience, you may need to spend 24 hours a day or risk being unhappy. What a challenge!
Hello, businesspeople! I’m itkhabir, and today I’m going to talk about MyAlice, the greatest all-in-one customer management platform.
MyAlice is a complete eCommerce customer management system.
You may create the perfect helpdesk by handling orders and personalizing customer support dialogues.
From a single platform, you can manage client engagements across all channels.
Gorgias and FreshDesk are both alternatives to MyAlice.
It’s ideal for eCommerce and retail website owners that want to unify their customer experience (CX) and increase conversions.
From the dashboard of MyAlice, you can manage customer support messages and eCommerce orders across various platforms, including Messenger, WhatsApp, Twitter, and others.
You may also automate replies to client questions and provide real-time data to support personnel.
Let’s have a look at some of MyAlice’s features.
You can perform anything from live chat to social messaging, ticketing to automation, and everything as a helpdesk with MyAlice.ai.
Let’s have a look at the features of MyAlice.ai below;
MyAlice makes it simple to handle your customers’ communications in one inbox. You may manage anything via several channels, such as
All of the aforementioned channels may be easily controlled from a single dashboard.
You may use MyAlice to connect to your preferred eCommerce platforms, such as Shopify and WooCommerce.
You can examine your order history and manage your complete inventory from this page. You don’t need to change your manage product tab.
You will get;
You can immediately see which things your customer has purchased, browsed, or added to their basket. As a result, you will get an in-depth study of your items.
Keywords in MyAlice can decrease 60 percent of frequent customer inquiries. It also supports many languages, allowing you to serve international consumers without stress.
Let’s have a look at the service;
Chatbots from MyAlice may answer questions and create leads for you. In addition, NLP helps your customer experience journey go more smoothly.
Your teams may use MyAlice to handle smart ticketing from their consumers.
The most frequent and widely utilized technique of obtaining assistance from any organization or business is to submit a ticket. However, management has never been simpler.
MyAlice makes things a lot simpler than previously. You will find the following information here
Finally, you’ll know who’s in charge of which client, and you’ll prevent any misunderstanding by having one ticket connected with just one agent.
Only think about customer service; how can you increase the quality of service if you can’t identify the advantages and disadvantages?
MyAlice gives you a full picture of your customers, allowing you to improve your service in the future.
With just one click, you can export customer information, ticket data, and customer ratings to a spreadsheet.
Click here to learn more features of MyAlice.ai.
With a live chat function, you can provide your consumers a more customized purchasing experience.
You may also use MyAlice’s AI to automate answers to exchange, refund, and order tracking requests.
It’s easy to build up conversational AI to provide automatic responses to frequently asked questions, saving you time and effort.
You may also utilize the automatic response tool to make yourself accessible 24 hours a day, seven days a week, so you’re always ready to convert a query into a sale.
MyAlice enables you to automate exchange requests, refunds, and order tracking answers. As a consequence, you’ll be able to provide your clients with a more customized purchasing experience.
MyAlice.ai comes with four pricing plans;
Kickstarter, Startup, Business, and Enterprise.
Click here to see Enterprise plan pricing;
Or, Get MyAlice Lifetime Deal from Appsumo only for $69.00.
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