MyAlice Lifetime Deal – Best eCommerce Helpdesk Solution

itkhabir

January 24, 2022

MyAlice-With the helpdesk that controls everything in one place, you can streamline and customize eCommerce customer care.

Customer service is one of the most challenging jobs you’ll ever have! Customers will have hundreds of inquiries when you start an eCommerce site. It’s not simple to deal with.

To improve and manage the customer experience, you may need to spend 24 hours a day or risk being unhappy. What a challenge!

Hello, businesspeople! I’m itkhabir, and today I’m going to talk about MyAlice, the greatest all-in-one customer management platform.

What exactly is MyAlice?

MyAlice is a complete eCommerce customer management system.

You may create the perfect helpdesk by handling orders and personalizing customer support dialogues.

From a single platform, you can manage client engagements across all channels.

Gorgias and FreshDesk are both alternatives to MyAlice.

It’s ideal for eCommerce and retail website owners that want to unify their customer experience (CX) and increase conversions.

From the dashboard of MyAlice, you can manage customer support messages and eCommerce orders across various platforms, including Messenger, WhatsApp, Twitter, and others.

You may also automate replies to client questions and provide real-time data to support personnel.

Let’s have a look at some of MyAlice’s features.

MyAlice Features

You can perform anything from live chat to social messaging, ticketing to automation, and everything as a helpdesk with MyAlice.ai.

Let’s have a look at the features of MyAlice.ai below;

Customer Management

MyAlice makes it simple to handle your customers’ communications in one inbox. You may manage anything via several channels, such as

Live Chat
Telegram
Shared Team Inbox
Instagram Messenger
& Feed
WhatsApp Business
Facebook Messenger
& Feed
Viber
Line
and Mobile
Application

All of the aforementioned channels may be easily controlled from a single dashboard.

Order Management

You may use MyAlice to connect to your preferred eCommerce platforms, such as Shopify and WooCommerce.

You can examine your order history and manage your complete inventory from this page. You don’t need to change your manage product tab.

You will get;

Shopify Integration
View Order History
WooCommerce
Integration
Customer Summary
Create & Update Orders
and Product Interaction

You can immediately see which things your customer has purchased, browsed, or added to their basket. As a result, you will get an in-depth study of your items.

Automated Workflows

Keywords in MyAlice can decrease 60 percent of frequent customer inquiries. It also supports many languages, allowing you to serve international consumers without stress.

Let’s have a look at the service;

No-Code Chatbots
NLP Integration
API Integration
Multilingual Support
Automated Queries
Handover from Bot to Human

Chatbots from MyAlice may answer questions and create leads for you. In addition, NLP helps your customer experience journey go more smoothly.

Smart Ticketing

Your teams may use MyAlice to handle smart ticketing from their consumers.

The most frequent and widely utilized technique of obtaining assistance from any organization or business is to submit a ticket. However, management has never been simpler.

MyAlice makes things a lot simpler than previously. You will find the following information here

Organize Tickets
Reassign Tickets
Manage Tags
Automated Ticketing
Complete Visibility
Manage Customer Attributes

Finally, you’ll know who’s in charge of which client, and you’ll prevent any misunderstanding by having one ticket connected with just one agent.

Real-time Insights

Only think about customer service; how can you increase the quality of service if you can’t identify the advantages and disadvantages?

MyAlice gives you a full picture of your customers, allowing you to improve your service in the future.

Here you will get;
Customer Data
Ticket Metrics
Sales and Conversion Data
Agent Metrics
Export Data
Customer Ratings

With just one click, you can export customer information, ticket data, and customer ratings to a spreadsheet.
Click here to learn more features of MyAlice.ai.

With a live chat function, you can provide your consumers a more customized purchasing experience.

You may also use MyAlice’s AI to automate answers to exchange, refund, and order tracking requests.

It’s easy to build up conversational AI to provide automatic responses to frequently asked questions, saving you time and effort.

You may also utilize the automatic response tool to make yourself accessible 24 hours a day, seven days a week, so you’re always ready to convert a query into a sale.

MyAlice Pricing Plan

MyAlice enables you to automate exchange requests, refunds, and order tracking answers. As a consequence, you’ll be able to provide your clients with a more customized purchasing experience.

MyAlice.ai comes with four pricing plans;

Kickstarter, Startup, Business, and Enterprise.