If you‘re looking for a customer support solution that can scale up with your business without adding extra workload, AlphaCX is the perfect platform. With omnichannel support and powerful automation features, AlphaCX can help you deliver the best customer experience possible.
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- Engage with customers from any channel through a single inbox, which has automations and integrations built in.
- Alternative to:Freshdesk, Zendesk,and Salesforce
- Make your own knowledge base for customers and make custom reports to track analytics.
- Best for: Customer service teams and e-commerce businesses that want to offer more customer service without adding more work.
What is AlphaCX?
If you’re like most businesses, you understand the importance of customer support. But you also know that providing quality support can be a challenge, especially as your business grows.
That’s where AlphaCX comes in. An omnichannel communication tool called AlphaCX can scale up your customer care without adding additional work.
With AlphaCX, you can provide your customers with the support they need, when they need it, without breaking the bank. And because it’s an omnichannel platform, you can be sure that your customer support is always consistent, no matter how your customers choose to communicate with you.
So if you’re looking for a customer support solution that can scale with your business, without adding to your workload, AlphaCX is the answer.
I think the AlphaCX is great and very easy to use.
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With AlphaCX, you can respond to inquiries from several channels in a unified inbox, including email, social media, and instant chat.
Keep in touch with your clientele by linking to social media platforms like Facebook, Instagram, Twitter, & WhatsApp or by adding a live chat widget to your website.
Plus, you can use interfaces with external services to simplify and standardize your scalable support operations.
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Never lose another customer
AlphaCX is an easy-to-use B2C platform for online shopping and support.
It was developed with the teams and clients of SMBs, MNCs, and enterprises in mind.
AlphaCX gives its consumers a cutting-edge conversational experience, allowing businesses to communicate with their clients via a variety of chat services.
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🎯 Save time delivering quality customer
By automating SLAs and ticket settings, you may save time while still providing excellent customer service.
With AlphaCX, you can easily build a FAQ section to quickly respond to common customer questions and lessen the pressure on your support personnel.Simple article publishing allows you to quickly distribute valuable product or service information and address frequently asked questions.
You may free up your team’s time to work on more complex tickets by providing this to your clients and having them use it to fix numerous minor problems.
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Make a database of information that will help your clients and reduce the stress on your support staff.
AlphaCX makes it simple to export in-depth reports that monitor team efficiency and examine consumer feedback.
You can provide regulatory reports that speak to the quality of your customer service by exporting support tickets as either a PDF or a CSV.
To further personalize your analytics experience, you may filter information on your dashboard and in your reports based on categories, dates, and report statuses.
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🎯 What Channels are available
Chat with customers from Facebook messenger, WhatsApp (Twilio), Instagram DM,Twitter DM, Email and Live chat.
🎯 Pricing and Subscription
AlphaCX is just $15 per user billed annually or $20 per user billed monthly.
A free plan is available as well.
🎯 Can I export reports
Yes, You can export reports in csv and pdf.
🎯 How does automation work?
Service Level Agreement (SLA) notifications can be automated by users to improve compliance and adhere to deadlines.
🎯 Best way to collect reviews
Every company wants to improve customer experience, but many don’t know where to start. The customer experience platform provides a comprehensive view of the customer, their interactions, and their journey. It also offers a suite of tools to help companies design and implement personalized experiences.
The customer experience platform offers a suite of features to help companies personalize customer experiences. These features include:
A complete view of the customer: The platform provides a 360-degree view of the customer, including their interactions, journey, and profile.
Interaction data: The platform provides data on customer interactions, such as call logs, chat transcripts, and email threads.
Journey data: The platform provides data on the customer’s journey, such as website visits, product searches, and abandoned carts.
Profile data: The platform provides data on the customer’s profile, such as demographics, preferences, and social media activity.
Tools to design and implement personalized experiences: The platform provides tools to help companies design and implement personalized experiences. These tools include:
A/B testing: The platform provides A/B testing to help companies test and optimize customer experiences.
Personalization: The platform provides personalization to help companies design and implement personalized experiences.
Analytics: The platform provides analytics to help companies track and improve customer experiences.
The customer experience platform is the ideal solution for companies looking to improve customer experience. It offers a complete view of the customer, their interactions, and their journey. It also offers a suite of tools to help companies design and implement personalized experiences.
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🎯 What is experience management platform?
An experience management platform is a software application that helps organizations manage customer experience data. It provides a centralized repository for customer feedback, a way to track customer journey touchpoints, and tools to measure and improve customer satisfaction.
An experience management platform can help your organization in a number of ways:
1. Improve customer satisfaction: By tracking customer feedback and journey touchpoints, you can identify areas of the customer experience that need improvement.
2. Increase customer loyalty: A good customer experience can increase customer loyalty and repeat business.
3. Reduce customer churn: By reducing friction points in the customer experience, you can reduce customer churn.
4. Grow revenue: A positive customer experience can lead to increased revenue through upsells, cross-sells, and referrals.
5. Improve operational efficiency: By automating the collection and analysis of customer experience data, you can free up staff time for other tasks.
6. Make better data-driven decisions: With a centralized repository of customer experience data, you can make better data-driven decisions about product development, marketing, and other strategic initiatives.
The right experience management platform for your organization will depend on your specific needs. There are a number of vendors that offer experience management platforms, so be sure to shop around and compare features before making a decision.
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🎯 What is SAAS customer experience management platform?
SAS Customer Experience Management (CEM) is a software as a service (SaaS) platform that enables organizations to manage customer interactions and feedback across all channels.
It provides a centralized view of the customer journey, allowing organizations to identify and address areas of improvement. Additionally, it offers a suite of tools to help organizations engage with customers, collect feedback, and measure and improve customer satisfaction.
The platform is designed to be highly scalable and can be customized to meet the specific needs of any organization.
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AlphaCX Appsumo Lifetime Deal & Pricing Plans
It Comes With Three Pricing Plans;
- Free
- Alpha
- Enterprise
Click here to see other pricing plans
Or, AlphaCX Appsumo Lifetime Deal from Appsumo for $59.
Alpha Plan $15.00/Month
- WhatsApp Messaging
- Facebook Messenger
- Instagram Messaging
- Email-to-ticket
- Knowledge Base
- Customer Feedback
- Automation
- Auto Ticket Distribution
- Report Export
Enterprise Plan $Customisation.00 /Month
- Everything in the Alpha Plan
- Unlimited Users
- Unlimited Contacts
- API Integration
- Team Structure
- AD/LDAP Integration
- Custom Email Signature
- Customer Portal
- Brand Theme
- Private-Hosted Option
- Dedicated Account Manager
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When people talk about how much they enjoy classic relics, they usually aren’t referring to the days of yore when customer service was a priority.
By streamlining your customer service with AlphaCX, you can respond to more tickets without increasing your support team’s workload.
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One-time purchase of $59.00
License Tier 1 – ( $59)
- All features above included
- 3 agent seats
License Tier 2 – ( $119)
- All features above included
- 10 agent seats
License Tier 3 – ( $119)
- All features above included
- Unlimited agent seats
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